Customer Service Executive with Spanish, English

Opis stanowiska podany przez pracodawcę:

Customer Service Executive with Spanish, English
Warszawa
NR REF.: 1185139

Requirements:• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism• To ensure that all customer orders received are entered correctly into the system• To provide help and advice to customers regarding their orders• Communication with customers by telephone, email and Service Cloud• To be responsible for the daily management of Service Cloud Case• To run end of day check reports on IFS• To ensure that the agreed promised delivery dates to customers are maintained• To improve back order management and up-dates to customers by monitoring and chasing• To register customer complaints into the system• To communicate closely with field sales personnel• To learn about the company products and services and keep up-to-date with changes
What we expect:
• Can do attitude• Excellent telephone manner and communication skills.• Languages: Spanish (B2/C1), English (B2), Polish• Attention to detail and accuracy.• Excel basic and Word required.• Organised and able to perform under pressure.• An interest in Chemistry or Science would be a distinct advantage.
We offer:• Work in an organisation with a well-established position on the market• Work in a pleasant atmosphere• Employment contract• The employment contract package: Private medical care, sport card• Possibility to learn foreign languages

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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